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I am just intending to go back to HP, you person just don’t understand ENGLISH I will just invest in one from them.
I have already been a loyal client for over 8 a long time. On January 21, 2016 at 3:23p.m (central normal) I referred to as into specialized assistance concerning a virus that popped on my computer. I spoke to some technician And that i spelled out to him that my computer incorporates a doable virus and it's got pop ups that won't help you shut the box to the keep an eye on. Hence the rep offers me instruction to go to the web-site so that you can have just take over my computer. He then is effective on the computer and at the top reviewed the cost of the warranty. He tells me that they've got the 1 year service approach that is 239 and goes more than all the benefits of this approach. I then tell the rep that i'm in school I don’t have that kind of money And that i just will need my laptop computer for university. I inquire him do they have a a person-time assistance and he claims Certainly then he tells me that it is $400. I am wondering wow that’s outrageous. But all I can perform is imagine that I want my laptop to accomplish my assignments. He goes again stating which i will get four incidents and that it's actually helpful to have. He asks if I've a DPA to ensure I'm able to put the acquisition on the cardboard. I request him yet again if they've got something less expensive and he suggests no Which he can wave the taxes. So I say I assume it doesn’t look like I have a alternative. He then tells me that he has to put me on the call together with his manager to make sure that he can enter my account facts. The manager gets over the cellphone and confirms which i agree to pay the 239 and I tell him that I actually didn’t wish to shell out that rate do you might have one thing more affordable. He then says that they may have a just one time for 129 and I am like for exactly how much? The supervisor repeats himself once again And that i then explain to him the technician advised me that the just one time was 400. I told him which i don’t know If the techs get some kind of Fee but deliberately giving Phony facts is Improper. He then clarifies that He'll overview the tape and that if he finds out that is definitely what he did he will drop his career.
So now, my concern has been escalated since the person I spoke with nowadays has told me they can give me a refurbished computer. I've only had my computer for three months and it has only labored 1 month and they want to give me a refurbished one particular.
I would like to get someones awareness from Dell to help me to solve this subject. I at least are worthy of some clarification or not less than an apologies as a long time client. Hayk
How can a person within the Phillipines escalate your compliant to another person within the phillipines. They're able to hang up on you, say they cant help you, and it stops there.
now because of this my Mate desires to ship computer again and is incredibly mentioned. he adjusted the value and afterwards claimed he didn’t keep in mind. I wrote the cost of the watch down and almost everything! the just one I ordered two a long time ago, I measured display and it was seventeen one/2, I was supposed to have gotten a 19 inch. far too late now. now my Good friend is eager to deliver hers back, due to very poor cust. serv. ! the place do you go for aid?
2. Web site: Your Website is worthless when it is not updated to mirror improvements. My notebook for every your web site was approximated to get sent on June fifteenth 2015.
It is actually Uncertain that this letter may have any impact in any respect. I'll even so go to the trouble to really make it known in all Dell item critiques of my latest knowledge. If plenty of persons discuss out eventually it may well have an impact.
I feel Dell need to exchange this twine free of charge as I am in school and have been patient for the last 2 Completely wrong shipments. I've $138 tied up in wrong cords and cannot find the money for to pay yet again for a twine. I'm awaiting refund and have gotten e mail saying the twine was returned and recieved. I'm completely upset right now as I need my twine. Get # 257523802 for Services Tag C19QB32. Can an individual help me. I have expended over three several hours looking to get provider as well as a 90W electrical power cord for my notebook.
only to understand that it might’t be registered to me since it BELONGS to DELL. Person who offered it stated it absolutely was new he obtained like a substitution but then made a decision to get anything smaller sized for university. So he bought it to me…Turns out Dell paid him back again with the computer Nearly 900.00 and he bought to me for over 500 . but refunded one hundred twenty five, mainly because he wasn’t certain in regards to the guarantee… Any way computer not new a 2013 & refurbished as well and it isn’t his to promote. I been dealing with Dell people ( guidance ) given that 6-twenty-15… Everybody just retains heading in circles but I was explained to they have been bringing the fraud team into it. Now I a short while ago requested a brand new computer and explained to Dell that if they might credit what I compensated to the a single I procured I might return this poor dell to them …they reported no…ought to deliver again to seller and get eBay to refund…Now to me I'm the positive way for them to get their computer back again if it goes to the seller additional then very likely it will be marketed and by no means viewed yet again…Why they are not likely following the one that offered it and why they would not want this one particular back given that they told me it is actually theirs helps make no since …I put in about 1600 For brand spanking new Dell … to credit history me for this computer is just a tiny bit below five hundred.
They wont provide you with a US variety to simply call and company hides their facts from you. Im acquiring a law firm this time and they're going to generally be held liable. Any one interested in a class motion accommodate ? They may be fraudulent and deceptive.
I despatched them backlinks for the web page demonstrating the absolutely free graphics amplifier then towards the checkout page demonstrating I used to be getting charged for it.
A $a hundred bill for the services I buy and might’t get. I need dell within the USA to simply call me or tell me exactly where to consider my computer with out more rates. Exactly what is the issue If you have a company that is this page no good. I have invested greater than $10K over the last 2 many years on dell computers and products. My most up-to-date obtain was a lot more than 3K and didn't incorporate a computer. All for my Young children and grands. Apple is rapid starting to be a transform about in my household. I've 4 dell desk tops, two tablets, printers and much more. Good day Apple, I just procured 2 extra tablets. I acquired for my Youngsters a lap major and tablet for faculty. They like it and possess had no issues for 3 yrs, but I used to be bought on Dell. Properly one thing to consider when issues occurs. Can I give it yet another likelihood. Give me a amount so I can get in touch with and talk to a United states of america rep and get my computer up and operating.
t until my husband opened it up and seemed. He took shots and we sent the images to your Tech at aid. The primary push was compelled into the computer and it broke the glide pin that is The rationale I'd a blank comp.